Every user is automatically assigned a unique, 6-digit Group Code upon registration. You can find yours in the Settings tab. Share this code with your friends, and they can enter it when joining an event to link your entries together.

We use a highly secure, passwordless system. Simply enter your email address on the login screen, and we will send a 6-digit One-Time Password to your inbox. Enter this code in the app to access your account.

Emails usually arrive within seconds. If you don't see it, please check your spam or junk folder. If it's still missing, ensure there were no typos in the email address you provided and try requesting a new code. To prevent abuse, our system temporarily pauses requests if you ask for too many codes in a short time.

You can manage your profile directly in the app. Go to the "Settings" tab to update your First Name, Last Name, or Nickname. If you wish to leave the platform, you can use the "Delete Account" button. Please note: Deleting your account will instantly and permanently cancel any active lottery and entry numbers.

Yes. Every draw number will randomly be allocated an entry number on the day of the event.

No. Tickets are strictly personalized and non-transferable. Attempting to sell your account or bypass our device-binding security will result in a permanent ban and the immediate cancellation of your entry numbers without notice.

No. Screenshots, videos, or printouts will be strictly rejected at the door. The venue staff will only accept the live ticket displayed directly inside our official app.